TERMS


TERMS

 DELIVERY POLICY

We Are The Others accepts Visa, MasterCard, Afterpay and Paypal only.

Delivery Policy applies to online store orders ONLY. 

AUSTRALIA

We Are The Others offers free standard delivery within Australia on all orders over $75 and an Express shipping option for $12.99. We aim to have your standard delivery order delivered within 7 working days, however, depending on your address it may take up to 10 days. Express delivery orders will be delivered within 2-3 working days depending on your address. Please refer to your tracking number for updates on your order and contact us at hello (at) wearetheothers.com.au with any issues.

When your order has been dispatched you will receive your invoice and tracking number via email, Please see http://auspost.com.au/ for more information. Where possible orders will be processed the following business day, Monday through Friday, excluding holidays.

Orders placed on weekends and holidays will be processed the next business day. Please be sure to indicate your daytime delivery address.

Currency is in Australian Dollars (AUD) only.

NEW ZEALAND

We Are The Others offers a flat rate of $20 AUD (Standard Delivery) or $40 AUD (Express Delivery) to ship to New Zealand. Your order should be delivered within 5-10 working days; however please be aware that there may be further delays beyond our control due to customs.

When your order has been dispatched you will receive your invoice and tracking number via email, Please see http://auspost.com.au/ for more information. Orders will be processed the following business day, Monday through Friday, excluding holidays. Orders placed on weekends and (Aus) holidays will be processed the next business day. Please be sure to indicate your daytime delivery address.

Currency is in Australian Dollars (AUD) only.

INTERNATIONAL

We Are The Others offers a flat rate of $30 AUD (Standard Delivery) or $40 AUD (Express Delivery) to ship internationally. Your order will be delivered within 10-14 working days, depending on your country of residence.

All shipping on international orders regardless of reason is at the purchasers cost.

When your order has been dispatched you will receive your invoice and tracking number via email, Please see http://auspost.com.au/ for more information. Orders will be processed the following business day, Monday through Friday, excluding holidays. Orders placed on weekends and (Aus) holidays will be processed the next business day. Please be sure to indicate your daytime delivery address.

Currency is in Australian Dollars (AUD) only.

DUTIES & TAXES 

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. We Are The Others will not bare the responsibility for any duty or tax incurred.  

PUBLIC HOLIDAYS

Please keep in mind that delays may occur when a public holiday falls during your delivery period, especially between Christmas and New Year. 

AVAILABILITY

Occasionally unforeseen demand or supply issues may result in stock being unavailable. Availability of products is not guaranteed. If you have ordered an item that is not available we will notify you (via email or telephone) in a timely manner. We Are The Others uses the postal services provided by Australia Post for local, interstate and International delivery.

We Are The Others will not be responsible for delivery outside the timelines provided in circumstances where the delay is caused by matters out of its control.

 

PRIVACY POLICY

We Are The Others is dedicated to making sure that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

PRIVACY DETAILS

We Are The Others will never sell or distribute your private details to third parties without your explicit consent. Any and all information collected by We Are The Others is used solely for the purpose of processing your order. Once you create an account with We Are The Others, you are automatically included in our updates, newsletters and correspondences. 

CREDIT CARD DETAILS

At We Are The Others we do not share credit card information with any third parties, other than for the purpose of processing payments for the products you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. Please note that your credit card information will not be stored on our servers. We Are The Others is PCI-compliant in order to prevent unauthorised access, maintain data accuracy, and ensure the correct use of information. When you enter sensitive information (such as a credit card number) for registration, We Are The Others encrypts that information using secure socket layer technology (SSL).

We Are The Others follows accepted industry standards to protect the personal information submitted to us, both during transmission and once We Are The Others receives this information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while We Are The Others strives to use commercially acceptable means to protect your personal information, We Are The Others cannot guarantee its absolute security.

COOKIES

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals.

The default settings of browsers like Internet Explorer always allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.

LINKS

We Are The Others may provide you with links and references to other sites, but is not responsible for the content of those sites and shall not be liable for any damages or injury arising from that content.

MINORS

Minors are not eligible to use our services unsupervised and we ask that minors under the age of 18 do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

By using our Website you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice. If you have any queries regarding the protection of your privacy at We Are The Others, please forward all questions to hello@wearetheothers.com.au