*PLEASE NOTE: Free shipping over $150 on full priced items only - not available through our outlet site.

You may experience some delays in receiving your parcel due to Australia Post. We apologise for the inconvenience.

All online purchases can only be returned or exchanged online, not in store.

Australia

Pick up

Local pick up available from our warehouse in Melbourne, VIC.

A confirmation email will be sent once your order is ready for collection. Collection details will be provided within your confirmation email.

Please note pick up only available during business hours Mon-Fri.

 

Standard delivery

- Standard delivery is $7.50 or free for orders over $150*.

We aim to have your standard delivery order delivered within 7 working days, however, depending on your address it may take up to 10 days. Please refer to your tracking number for updates on your order. When your order has been dispatched you will receive your invoice and tracking number via email, Please see http://auspost.com.au/ for more information. Where possible orders will be processed the following business day, Monday through Friday, excluding holidays.

Orders placed on weekends and holidays will be processed the next business day. Please be sure to indicate your daytime delivery address.

Currency is in Australian Dollars (AUD) only.

This applies to Australian customers only.

*Free shipping over $150 on full priced items only - not available through our outlet site.

Express Shipping

- Flat $12.99 express shipping fee.

Express delivery orders will be delivered within 2-3 working days depending on your address. Please refer to your tracking number for updates on your order.

When your order has been dispatched you will receive your invoice and tracking number via email, Please see http://auspost.com.au/ for more information. Where possible orders will be processed the following business day, Monday through Friday, excluding holidays.

This applies to Australian customers only.

New Zealand 

- $20 New Zealand shipping fee.

We aim to have your delivery order delivered within 10 working days, however, depending on your address it may take up to 14 days. Please refer to your tracking number for updates on your order.

International

- $30 International shipping fee.

International Shipping time frames vary. Please contact us at hello@wearetheother.com.au for assistance.